IT Support Technician

About the Organisation
Our client is a well-established New Zealand business with a nationwide network of locations and a strong customer-facing operation. They are seeking a capable IT Support Technician to join their Auckland-based IT team, supporting both internal staff and users across multiple sites throughout New Zealand.

About the Role
This is a hands-on support position suited to an IT professional who enjoys troubleshooting, problem-solving, and delivering excellent customer service.
Working as part of a small IT team, you will provide Level 2 support across a varied technology environment, assisting users via phone, email, remote support tools, and face-to-face interactions. You’ll take ownership of incidents from initial logging through to resolution, escalating more complex issues where required while maintaining responsibility for communication and follow-up.

Day-to-Day Responsibilities

• Serve as a key IT support contact for users across multiple locations
• Troubleshoot Windows, Microsoft 365, Google Workspace, hardware, software, network and access-related issues
• Manage and resolve helpdesk requests within agreed service levels
• Support user onboarding, offboarding and account administration
• Maintain desktops, laptops, printers, mobile devices and other peripherals
• Utilise remote access and monitoring tools to diagnose and resolve issues
• Create and maintain technical documentation and knowledge articles
• Assist with technology improvement initiatives and project work
• Coordinate escalations while ensuring users remain informed throughout the process
• Run some small projects end to end

Skills & Experience

• Recent experience in a Level 1/2 IT Support or Service Desk role (2-5 years)
• Strong troubleshooting skills across Windows environments, end-user devices and business applications
• Experience supporting Microsoft 365, including user administration, email and MFA
• Exposure to Google Workspace administration
• Experience using remote support and remote monitoring tools
• Working knowledge of networking fundamentals including DNS, DHCP and TCP/IP
• Experience supporting hardware including desktops, laptops, printers and mobile devices
• Strong customer service and stakeholder management skills
• Ability to manage competing priorities and work independently
• Clear communication skills with the ability to support non-technical users effectively
• Understanding of retail environments
• SQL, PowerShell and AI literacy would be an advantage

What’s on Offer

• Salary of approximately $75,000 per annum
• Fixed-term employment opportunity with potential for a permanent position
• Broad exposure to diverse technologies and business systems
• Supportive team environment with autonomy and ownership
• Auckland- office based role Monday-Friday in the Penrose office
• Opportunity to run small projects and learn new technologies outside of usual support roles

How to ApplyApply now with your CV and cover letter.
[Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.]

Apply now