IT Support Analyst

About the Company

Our client are a not-for-profit organisation, who play a key role in the advocation and support for the health and wellbeing of the disabled community of Aotearoa New Zealand.

About the Role

As an IT Support Analyst, you’ll play a pivotal role in ensuring the seamless functioning of our client’s IT systems through the provision of Level 1 Support. You’ll oversee daily operations, monitor multiple systems, and maintain and administer our client’s Business Applications. From managing support calls to handling server administration tasks, your expertise will be key in maintaining our ICT infrastructure. Strong communication skills are essential as you’ll interact with users and contribute to their IT proficiency. This role offers an opportunity for growth within the ICT domain and a chance to make a significant impact within a dynamic organisation.

As the ideal candidate, you will be eager and willing to learn and grow, and will buy-into the mission of a strongly values-led organisation!

Day to Day Responsibilities

• Monitor and maintain multiple IT systems to ensure smooth operations.
• Administer Business Applications and handle server administration tasks.
• Provide end-user support, troubleshoot hardware issues, and resolve user queries promptly.
• Manage support calls according to SLAs and complete necessary IT equipment changes.
• Contribute to the overall efficiency of our ICT infrastructure through proactive maintenance and support.

Benefits

• Opportunity for career growth within the ICT domain.
• Engaging work environment with teamwork and autonomy.
• Competitive salary and benefits package.
• Exposure to cutting-edge technologies.
• Ongoing professional development opportunities.

Skills & Experience Required

• Previous experience in end-user support or computer operations.
• Proficiency in Microsoft Active Directory & Azure, Windows OS & M365 Office Suite.
• Hardware troubleshooting across various devices.
• Familiarity with Mobile Device Management applications.
• Qualification in Computer Studies or equivalent.
• Professional certifications or completed training in relevant technologies.

How to Apply: Click APPLY and include your CV.

Please note, we can only consider applicants who are legally entitled to work in New Zealand at the time of application.

Apply now