Senior Business Analyst

About the Organisation
Our client is a New Zealand-based organisation focused on delivering innovative solutions to improve outcomes for customers and partners. With a strong growth trajectory and global reach, they invest in systems, data, and people to enable scalable operations and continuous improvement.
 
About the Role
Reporting to the Director of IT, this Senior Business Analyst plays a key role in improving business processes and ensuring systems enable efficient customer onboarding, order processing, distribution, and sales support across NZ and US operations.
You will partner closely with business stakeholders to identify opportunities, define requirements, and deliver practical, scalable solutions. A strong emphasis is placed on process mapping, documentation, training, and user adoption, ensuring changes are well understood and embedded. This is a well-rounded role suited to someone who has operated across BA, change, product, or project environments, enjoys influencing stakeholders and doing core Business Analysis aswell as process adoption work acorss IT ecosystems.
 
Day-to-Day Responsibilities

• Identify and drive business process improvements across commercial operations
• Document current and future state processes using Visio or similar tools
• Translate stakeholder needs into clear requirements, user stories, and specifications
• Support system enhancements, integrations, and automation initiatives
• Provide support across key enterprise platforms, troubleshooting issues and improving workflows
• Develop and deliver training, documentation, and user support to drive adoption

 
Skills & Experience

• 5+ years in business analysis or closely related roles within IT or systems environments
• Strong process analysis capability, including mapping and optimisation
• Experience working with ERP, CRM, and integrated system environments as an entire ecosystem
• Proven ability to deliver training and support user adoption initiatives
• Excellent communication skills with the ability to influence a wide range of stakeholders
• Exposure to APIs, integrations, and end-to-end business workflows
• Background in project, product, or change environments and also highly regarded

 
Benefits

• Attractive share scheme allocated annually
• Free on-site gym, fitness classes, and annual wellbeing allowance
• Birthday leave
• Free onsite parking at Airport Oaks with easy motorway access
• Public transport subsidy, WorkRide programme, bike facilities, and e-bike charging
• Generous parental leave
• Flexible working where applicable
• Hybrid working , 4 days a week in the office once up to speed
• Social club and team events in a supportive environment
• Ongoing development in a purpose-driven organisation

 
How to Apply
Apply now with your CV and cover letter.
[Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.]

Apply now