Senior Product Manager

About the Organisation
Our client is a large and complex organisation delivering a broad range of customer-facing services across New Zealand. With a strong focus on digital transformation, customer experience and service improvement, they are investing in modernising their online platforms, simplifying customer interactions, and enhancing the way people access services online.
This organisation manages a diverse portfolio of digital products and services and is undertaking several key initiatives aimed at improving customer outcomes, streamlining online transactions, and creating a more connected digital experience for users.
 
About the Role
We are seeking an experienced Senior Product Manager to join on an initial 3 to 6 month contract, with the potential to extend.
This senior role will provide strategic product leadership across a portfolio of customer-facing digital platforms, websites and services. Working within a complex environment, you will maintain a clear portfolio-level view of priorities, investments, dependencies and delivery outcomes, ensuring business objectives and customer needs remain aligned.
A key focus will be supporting a significant online transaction migration programme as an existing platform approaches end-of-life. You will help guide prioritisation, sequencing and investment decisions while establishing clarity around risks, dependencies and expected benefits.
You will also lead the development of a forward-looking roadmap for a portfolio of smaller digital properties, helping shape future investment priorities and opportunities to simplify and enhance the customer experience.
 
Day-to-Day Responsibilities

• Develop and maintain portfolio-level product roadmaps across multiple digital products and services
• Partner with business and technology leaders to align priorities, investment decisions and delivery outcomes
• Support a major digital platform migration programme, providing clarity around sequencing, risks and dependencies
• Work closely with delivery teams, architects and agile leadership to coordinate cross-team initiatives
• Drive customer-focused decision-making through product planning and prioritisation activities
• Contribute to business case development, strategic planning and investment recommendations

 
 
Skills & Experience

• Significant experience in Senior Product Management or Portfolio Product Management roles within large and complex organisations
• Proven ability to develop, manage and communicate portfolio-level product strategies and roadmaps
• Strong understanding of digital products, customer experience and service design principles
• Demonstrated success influencing senior stakeholders across business and technology functions
• Experience managing competing priorities, dependencies, risks and trade-offs across multiple initiatives
• Background supporting investment prioritisation, business case development and strategic decision-making
• Ability to bring structure, clarity and momentum to complex delivery environments
• Comfortable operating both strategically and hands-on to drive outcomes and value delivery

 
What’s on Offer

• Initial 3 to 6 month contract, with strong likelihood of a 6 month engagement
• Competitive contract rate of $140-$150 per hour
• Opportunity to influence large-scale customer experience initiatives
• Hybrid working environment with 2-3 days per week in a central Auckland office
• Collaborative and high-performing agile delivery environment

 
How to Apply
Apply now with your CV and cover letter.
[Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.]

Apply now