Senior IT Support Engineer

• Senior IT Support role with career progression opportunity
• Supportive, fun, and high-performing team culture
• Competitive remuneration plus health insurance 

About the Company

Our client is a fast-growing Managed Services Provider (MSP) supporting businesses across New Zealand and Australia. With a collaborative and forward-thinking culture, they’re committed to delivering exceptional customer experiences and fostering professional growth.
They are now seeking a Senior IT Support Engineer with a broad technical skill set and a passion for customer service. This role is ideal for someone who enjoys solving complex problems, thrives in a fast-paced environment, and is looking to grow into a Systems Engineer role.

What You’ll Do

• Deliver high-quality Level 2 support across a wide range of technologies, with some exposure to Level 3 tasks.
• Act as a trusted advisor to clients, ensuring a smooth and professional support experience.
• Troubleshoot and resolve issues related to Windows Server, networking, Azure, Microsoft 365, and security tools.
• Collaborate with internal teams to escalate and resolve more complex issues.
• Contribute to continuous improvement initiatives and knowledge sharing.

What You’ll Bring

• 3+ years of experience in an IT support role, within an MSP environment (MSP experience is a must.

     Strong technical knowledge across:

• Windows Server & Active Directory
• Networking (DNS, DHCP, firewalls, routing)
• Microsoft 365 & Azure (VMs, virtual networking, Azure AD, WVD, PaaS)
• Security tools and endpoint protection
• Excellent communication skills – both written and verbal – with a customer-first mindset.
• A proactive, solutions-focused attitude and the ability to explain technical concepts clearly to non-technical users.
• A desire to grow your career into systems engineering and beyond.

Why You’ll Love It 

• Competitive salary
• Southern Cross Health Insurance
• Career progression into Systems Engineering roles
• Ongoing training and professional development
• A supportive, fun, and high-performing team culture

How to Apply: Click APPLY and include your CV and cover letter OR for further information please contact charolette.selvey@absoluteit.co.nz or simon.meehan@absoluteit.co.nz. Reference number: 143069.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Apply now