Chapter Lead

About the Organisation

Our client is a global SaaS company delivering high-impact solutions to an international customer base. As they continue to scale, they are investing in their people and operating models to ensure excellence across teams. This Chapter Lead position offers the opportunity to play a central role in growing and shaping technical capability across the organisation.

About the Role

As Chapter Lead, you’ll manage a group of 10–15 technical professionals with a focus on their career development, capability growth, and performance. You’ll bring a technical background and people leadership experience to support, grow, and motivate your team in a hybrid, evolving environment. With this being a Greenfields role, you’ll be laying the foundations: building relationships, setting expectations, and establishing a growth-oriented team culture, supporting your chapter to thrive as the organisation scales.

Day-to-Day Responsibilities

• Provide regular 1:1s, career conversations, and performance feedback
• Lead capability building across your chapter, including training, mentoring, and defining “what good looks like”
• Support career progression, manage annual reviews, and identify development needs
• Help shape and introduce growth frameworks for technical roles
• Remove blockers, coach individuals, and build team culture

Skills and Experience Required

• Proven experience leading people in a technical environment (e.g. Chapter Lead, Team Lead, or Line Manager)
• A background in tech – you may have been a developer or worked closely in the delivery space
• Strong coaching, mentoring, and performance management skills
• Able to work through ambiguity and bring clarity where structure is evolving
• Experience in hybrid environments; exposure to Agile and Waterfall methods
• Comfortable navigating HR processes and people systems

How to Apply

Click APPLY and include your CV and cover letter outlining your experience leading technical teams. For more information, contact Ben Dickson on 0210 812 8834.

Reference number: 142850

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Apply now