Practice Lead, End User Environments

About the Organisation

Our client is a future-focused organisation providing essential services to learners and educators. With a commitment to enabling outstanding digital learning environments, they support the systems, platforms and infrastructure that keep things running smoothly in a dynamic and ever-evolving sector.

About the Role

As the Practice Lead for End User Environments, you’ll be responsible for leading a team of systems engineers focused on the support, delivery, and improvement of enterprise-scale end user environments. This includes physical and virtual devices, operating systems, remote access tools, collaboration tools, and digital learning environments.

You’ll bring leadership experience in managing technical teams, alongside a strong understanding of digital learning systems or platforms—either through direct support or through leadership of relevant teams. This role is ideal for someone who thrives in a collaborative environment and enjoys driving capability uplift, operational improvements, and positive user experiences.

This is a hybrid role based in Palmerston North, requiring on-site work at least two days per week.

Day-to-Day Responsibilities

• Lead and develop a high-performing team of systems engineers
• Oversee the management and evolution of end user environments and related support tools
• Collaborate with stakeholders to ensure digital learning systems are robust and effective
• Drive best practice in infrastructure service delivery and support
• Provide strategic input into the future direction of digital platforms and services

Skills and Experience Required

• A tertiary qualification in IT or Business Management, or equivalent industry experience
• Industry-recognised certification in IT infrastructure (practitioner or manager level)
• 7+ years’ experience in IT with expertise in enterprise infrastructure design and support
• Strong background in digital or e-learning platforms
• Proven experience building and leading cohesive technical teams
• Familiarity with strategic IT issues in education or the public sector

How to Apply

Click APPLY and include your CV and cover letter outlining your interest in the role. For further information, please call Ben Dickson on 0210 812 8834. Reference number: 142601.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Apply now