Senior Product Manager

Senior Product Manager – Digital Platforms | Up to $165K

• Lead platform strategy and roadmap across digital channels
• Champion customer-centric design and digital adoption
• Drive performance, innovation, and cross-functional delivery

About the Organisation
Our client is a national service provider supporting educators and learners across Aotearoa. With a strong focus on digital transformation, they are investing in intuitive, secure, and scalable platforms that empower users and streamline operations.

About the Role
This is a senior leadership opportunity for a strategic Product Manager to take ownership of multiple digital platforms, including customer portals, knowledge systems, and e-commerce tools. You’ll lead the end-to-end product lifecycle, from roadmap development to delivery and optimisation, ensuring platforms are aligned with business goals and user needs.
The role sits at the intersection of product, technology, and customer experience, requiring a strong grasp of platform governance, stakeholder engagement, and performance measurement. You’ll work across squads and vendors to deliver seamless, self-service experiences that reduce friction, enable first-time resolution, and unlock new value streams.

Key Responsibilities

• Own and evolve the strategic roadmap for digital platforms
• Lead platform governance, delivery, and vendor management
• Use data and insights to drive continuous optimisation
• Collaborate across teams to ensure alignment and impact
• Champion digital adoption and customer-first thinking
• Report on KPIs and benchmark performance against best practice

Skills & Experience

• Proven experience in digital product or platform management
• Strong understanding of UX, service design, and adoption strategies
• Experience with customer portals, knowledge platforms, or e-commerce tools
• Ideally experience in self-service customer facing platforms 
• Skilled in analytics, reporting, and data-driven decision-making
• Excellent stakeholder engagement and vendor management capability
• Ability to translate strategy into actionable outcomes
• Tertiary qualification in business, digital, or technology (preferred)

How to Apply
Apply now with your CV and cover letter. 
Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Apply now