Senior CRM Business Analyst

About the Company

I’m excited to be partnering with a dynamic and forward-thinking organisation that is dedicated to driving innovation. Their team works collaboratively on a variety of projects that make a real difference, and they’re now looking for a talented Senior Business Analyst to help deliver on their next big initiative. This exciting opportunity to play a key role in the implementation and optimisation of NetSuite CRM, a system that will drive efficiency and improve business processes across the organisation. If you’re a highly skilled Business Analyst with experience in CRM systems and business process optimisation, this could be the perfect fit for you.

Day to Day Responsibilities

In this role, you will:

• Collaborate with the Programme Manager, Change Manager, and other stakeholders to implement NetSuite CRM and ensure its successful adoption.
• Design and optimise business processes, creating detailed process maps and identifying areas for improvement.
• Develop and facilitate workshops to engage key stakeholders and ensure smooth system and process design and implementation.
• Manage both technical and non-technical requirements throughout the project lifecycle, ensuring alignment with business goals.
• Contribute to the creation and management of critical programme documentation, such as process designs, risk assessments, and other key deliverables.
• Assist with the testing process, ensuring high-quality outputs and successful implementation.
• Regularly engage with staff to track CRM adoption, gather feedback, and ensure the realisation of programme benefits.

Benefits 

As well as an excellent salary, and all the tools of the trade, the work will offer:

• Impactful Work: Be a part of a project that drives real, measurable impact on the organisation’s efficiency and success.
• Collaborative Environment: Work alongside a supportive and passionate team that values your contributions.
• Professional Development: Opportunities for ongoing growth and learning.
• Flexible Work Arrangements: We offer flexibility to help you maintain a healthy work-life balance.

Skills & Experience Required:

For this role, you will bring:

• Experience: At least 6 years as a Business Analyst, with strong expertise in Business Process Management, process optimisation, and ideally NetSuite CRM or other ERP systems.
• Skills: Proficiency in process mapping, running workshops, and managing requirements. Experience with Microsoft 365, Power BI, and advanced Excel is a plus.
• Problem-Solving: Strong analytical skills and the ability to break down complex problems into simple, actionable steps.
• Communication: Excellent interpersonal and communication skills, with the ability to translate complex concepts into clear, understandable terms.
• Team Player: A collaborative approach and the ability to work across diverse teams.
• Bonus Points: Experience in a research environment would be an advantage.

To apply, please apply below outlining why you’re the perfect fit for this role. I look forward to discussing this exciting opportunity with you.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Apply now