Service Desk Analyst

NZD35 per hour
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03 Apr 2024

Join a dynamic team as a Service Desk/IT Help Desk Specialist! 

Position: Service Desk/IT Help Desk Specialist

  • Location: Hamilton, NZ
  • Rate: NZD $35 P/H 
  • Duration: 6 months (with potential for permanent position)

Key Requirements:

  • Experience: 2-3 years in Service Desk, voice customer service, and support with problem-solving in hardware, software, and networks.
  • Certifications: Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially in Service Desk, Incident, Problem, and Change Management.

Responsibilities:

  • Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for end users.
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate relationships with vendors and support staff for problem resolution.
  • Administer and provide user account provisioning.
  • Use Incident Management System to document and manage problems and work requests.
  • Respond to calls, emails, messages, and tickets from users.
  • Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Escalate complex problems to appropriate support specialists.

Technical Requirements:

  • Phone support experience necessary.
  • Technical Service Desk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills required.

Skills:

  • Hands-on experience with Windows 7, Windows 10, Windows Server 2008, Windows Server 2012.
  • Active Directory, Exchange 2019 online and on-prem.
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists.
  • Remote desktop connectivity applications.
  • Internet browsers (Explorer, Chrome, Edge).
  • InTune MDM, SAP – user provisioning and maintenance.
  • MS Office Suite (Office 365), MS Teams & SharePoint Support, SCCM.
  • Desktop EUC tools, ITSM ticketing tools such as ServiceNow.
  • Expert knowledge of Corporate VPN technologies.
  • Support for laptops, desktops, and manufacturing and corporate printing environments.

Apply now for this exciting opportunity! 

To apply, please email steven.sandhu@absoluteit.co.nz or call 027 208 6212 


Apply now

Posted by
Steven Sandhu
Consultant
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