Service Desk Analyst

NZD35 per hour
Apply now
03 Apr 2024

Join a dynamic team as a Service Desk/IT Help Desk Specialist! 

Position: Service Desk/IT Help Desk Specialist

  • Location: Hamilton, NZ
  • Rate: NZD $35 P/H 
  • Duration: 6 months (with potential for permanent position)

Key Requirements:

  • Experience: 2-3 years in Service Desk, voice customer service, and support with problem-solving in hardware, software, and networks.
  • Certifications: Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification. ITIL knowledge of V2 or V3, especially in Service Desk, Incident, Problem, and Change Management.


  • Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for end users.
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate relationships with vendors and support staff for problem resolution.
  • Administer and provide user account provisioning.
  • Use Incident Management System to document and manage problems and work requests.
  • Respond to calls, emails, messages, and tickets from users.
  • Assign work orders/incidents to appropriate support teams and follow up until closure.
  • Escalate complex problems to appropriate support specialists.

Technical Requirements:

  • Phone support experience necessary.
  • Technical Service Desk or technical call center experience is necessary.
  • Disciplined, systematic problem-solving skills required.


  • Hands-on experience with Windows 7, Windows 10, Windows Server 2008, Windows Server 2012.
  • Active Directory, Exchange 2019 online and on-prem.
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists.
  • Remote desktop connectivity applications.
  • Internet browsers (Explorer, Chrome, Edge).
  • InTune MDM, SAP – user provisioning and maintenance.
  • MS Office Suite (Office 365), MS Teams & SharePoint Support, SCCM.
  • Desktop EUC tools, ITSM ticketing tools such as ServiceNow.
  • Expert knowledge of Corporate VPN technologies.
  • Support for laptops, desktops, and manufacturing and corporate printing environments.

Apply now for this exciting opportunity! 

To apply, please email or call 027 208 6212 

Apply now

Posted by
Steven Sandhu
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