Service Desk Level 2

We’re looking for a Level 2 Helpdesk Engineer who’s ready to take ownership of technical issues and provide top-notch support. You’ll be dealing with everything from complex troubleshooting to system administration, ensuring smooth sailing for users. If you love the sound of diagnosing faults, configuring networks, and occasionally saving the day, this is the role for you.

What You’ll Be Doing:

• Handling escalations from Level 1, working on more advanced troubleshooting and resolutions
• Supporting Windows-based environments, Microsoft 365, and networking setups
• Managing Active Directory, Group Policies, and remote desktop support
• Configuring, troubleshooting, and maintaining hardware, software, and peripherals
• Working with IT teams and third-party vendors to ensure smooth operations
• Providing excellent customer service – keeping users happy while fixing their tech woes

What We’d Love to See:

• Experience in a Level 2 IT support/helpdesk role
• Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals
• Hands-on experience with Active Directory and basic server administration
• Ability to diagnose and resolve a range of hardware and software issues
• A cool head under pressure – IT meltdowns don’t faze you
• Great communication skills – techy but still able to talk like a human

Why Join Us?

• A supportive team that actually appreciates what you do,
• A busy workload,
• Competitive salary and benefits
• Immediate Start

Apply now