Principal Advisor Self Service Channels

$120K - $130K
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09 May 2024
  • Permanent national role
  • Challenging role with multiple projects
  • Five week annual leave

About the Company:

Our client is a large government organisation going through a transformation phase.

About the role:

The Sector Digital Channels team champions the modernisation of national services. The focus is on delivering cost-effective and user-friendly digital solutions. This includes expanding self-service options and assisted channels, alongside automating processes to reduce pressure on staff.
The Principal Advisor for Self-Service Channels promotes and integrates self-service options into existing systems, ensuring they’re accessible, user-friendly, and valuable. The Principal Advisor’s expertise in web and mobile technologies allows them to improve existing self-service channels and identify opportunities for new ones, both internally and externally.
This role requires working within a 24/7 environment that serves communities across New Zealand. The Principal Advisor manages a complex technological environment supporting numerous users and critical applications.


  • Flexible work
  • Learning and development opportunities

Skills & Experience

  • Proven track record of using strategic thinking and critical analysis to develop solutions and provide insightful advice.
  • Expertise in using advanced Excel and reporting tools to create clear and concise reports, both numerical and written.
  • Extensive experience reviewing complex data and reports in a Principal Advisor role, then translating them into clear and targeted messages for different audiences.
  • Excellent communication skills, both written and verbal, with the ability to adapt complex information for diverse audiences.
  • Demonstrated ability to build strong business plans and financial forecasts, develop performance measures, analyse data, and drive performance improvement initiatives across the organisation.
  • Solid understanding of government structures and processes, particularly planning and performance functions.
  • Strong critical thinking and judgment skills, including the ability to research, analyse information, develop options, and think strategically.


Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0411.
Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Apply now

Posted by
Abeer Bedi
Candidate Manager
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